Location
Muscat

Full job description
The main duty of a ‘CareCentre – Agent (CCA)” in Oman is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service. The CCA will also document details of telephone conversation and actions taken, in order to make further follow-ups and corrective action as required. The CCA will correspond with CareCentre - Supervisor and CareCentre - Manager accordingly and comply to provide a customer-oriented service at all times.

What you do:
Builds a customer-oriented focus in the CareCentre by providing quality actions and resolutions to their concerns and queries.
Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.
Answers inbound calls as well as assist customers who have specific inquiries.
Builds customer’s interest in the services and products offered by the company.
Provides personalized customer service of the highest level.
Updates the existing database with changes and the status of each existing/prospective customer/member.
Documents details of telephone conversation and actions taken.
Corresponds with CareCentre - Supervisor and CareCentre - Manager and keep an open channel of communication.
Maintains records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments.
Analyzes the various parts of a problem properly and develop logical solutions within the permitted scope of work.

What you bring:
Bachelor’s Degree ; Medical background preferred.
2+ years’ experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus.
Physically fit to carry out duties.
Legally permitted to work in the country of operations.
Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
Strong negotiation, communication, attention to detail, time management skills.
Sound knowledge of telephone etiquette.
Ability to work independently and maintain focus under pressure.
Ability to meet tight deadlines.
Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed.
Ability to comprehend, capture as well as interpret basic customer information, besides upholding the values of the organization.
Ability to follow instructions diligently.
Ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to request for service/assistance.
Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
Dependability in taking responsibility for actions taken.
Flexible to accommodate changes/addition to duties, make efficient use of resources, and availability as per company requirements.
Proven time management skills.
Excellent customer service and support skills.
Flexible and ability to work shift 24/7/365

What we offer:
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.


55170 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Partners Introduction:
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.

Job Level:
Professional
Location:
Muscat, OM
Area of Expertise:
Customer Services & Claims
Unit:
Allianz Partners
Employing Entity:
NEXTCARE OMAN
Job Type:
Full-Time
Remote Job:
100% on-site
Employment Type:
Permanent
ID:
55170
Position Cluster:
Non-Executive

Location
Ibra

Full job description
DVC - AAR Office
Thursday Nov 14, 2024
Job Function
The Research Assistant in Accounting & Finance will primarily support the research efforts of the principal investigator in the funded research project. This role involves data collection, conducting literature reviews, assisting in the development of research proposals, and contributing to the dissemination of research findings through publications and presentations.

Responsibilities
Ability to travel within Oman to visit companies, institutions, and stakeholders for data collection purposes.
Data Collection and Analysis: Assist in the collection, organization, dissemination, preparation, and analysis of both quantitative and qualitative data.
Disseminate questionnaires to relevant participants and stakeholders, ensuring proper data collection procedures.
Conduct interviews with key participants and industry experts to gather qualitative insights.
Literature Review: Conduct comprehensive literature reviews to gather relevant information and identify gaps in existing research within the field of Accounting & Finance.
Project Coordination: Coordinate research activities, including scheduling meetings, arranging participant recruitment, managing research databases, and ensuring compliance with ethical guidelines and research protocols.
Ensure compliance with institutional research ethics, data privacy protocols, and research protocols.
Maintain and update research databases, ensuring the accuracy and integrity of data.
Work collaboratively with the research team, contributing ideas and solutions.
Assist in coordinating activities across different departments and external collaborators when required.
Perform administrative duties related to the research project, including managing budgets, supplies, and other project-related logistics.

Experience
Experience in academic research or applied research settings is preferred. This may include roles such as a research assistant, research coordinator, or similar roles within academia or industry.

Experience in data analysis and research methodology is highly beneficial.

Skills
Ability to multitask and handle multiple aspects of the research project simultaneously.
Strong interpersonal skills to interact with participants, collaborators, and other stakeholders.
A keen eye for detail and ability to manage large datasets effectively.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Qualification
Master’s or Bachelor’s degree in Accounting, Finance, Management, or a related field.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Excellent written and verbal communication skills, capable of clearly conveying complex ideas.
Strong organizational and time management skills, with attention to detail.
Ability to work independently and as part of a collaborative research team in a dynamic and fast-paced environment.
Job Overview
Job nature : Part Time
Posted date : Wednesday Oct 30, 2024
Closing date : Thursday Nov 14, 2024
Contact Information
0096825401000
0096825401000
info@asu.edu.om

Location
Dubai

Full job description
Responsible for handling service/product related inquiries through calls, WhatsApp, social media, email or other sources. Also manages price inquiries, patient appointments and provides a high level of support and information to patients/guests

Handle incoming calls from patients, addressing inquiries, scheduling appointments, and providing relevant information.
Make outbound calls to promote CosmeSurge services, follow up on patient appointments, confirmations, and conduct post-appointment surveys.
Effectively manage and prioritize patient leads, ensuring timely follow-ups for appointment scheduling and medical inquiries.
Educate patients on clinic services, appointment procedures, and any necessary preparations.
Input and update patient information accurately in the lead and call management systems.
Resolve/Escalate patient concerns, complaints, and inquiries in a timely and empathetic manner.
Maintain a thorough understanding of clinic services, policies, and procedures to provide accurate information to patients.
Monitor and manage patient feedback and reviews, addressing any issues and identifying areas for improvement.
Work closely with the Marketing, call center and lead management teams to contribute to the overall efficiency and effectiveness of the leads.
Document and track patient interactions and feedback for reporting and analysis purposes.
Maintain and provide relevant documents/trackers as per the operational requirements.
To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
Be updated about the accepted insurance cards in the hospital/clinics

Any bachelor’s degree preferred
Minimum 1-2 year in a similar organization

Job details
Here’s how the job details align with your profile.
Job type

Full-time

Location
Dubai

Full job description
Kids First Group (KFG) is the leading group in Dubai, Abu Dhabi, and Doha for providing premium early years education and childcare. Founded in 2011, we have 34 nursery schools. We stand unique from other group nurseries, as each of our Kids First Group nurseries specializes in and is passionate about their own exclusive curriculum and pedagogical approach: spanning a choice from the Early Years Foundation Stage (British EYFS), Montessori Method, and Reggio Emilia Approach, to name a few.

Kids First Group is currently seeking an outstanding Teacher Assistant-Early Years, to join our growing family for an immediate start.

An ideal candidate will have the following:

Qualification:

· Dynamic, enthusiastic, and well-qualified holding as a minimum Early Years qualification (With Cache Level 2/Bachelors, Diploma in Childcare/Early Years).

Experience:

· Must have at least 2-year relevant experience in a similar setting.

· Proficient and experienced at delivering an enriched Early Years Foundation Stage (EYFS) Curriculum.

Roles and Responsibilities include:

· Creative and ready to always improve and learn.

· Passionate and committed.

· Vibrant, always ready to learn, improve and grow.

· Strong academic background, work ethic, well-organized having excellent interpersonal skills.

· Must have excellent communications skills, both verbal and written.

· Excellent communicators who can ignite a passion for learning in our students.

· Able to make a significant contribution to our extra-curricular activities.

· To be a good communicator at all levels.

· Teamwork and collaboration.

· Be committed to developing positive relationships with all members at the nursery.

· Liaising with colleagues and working flexibly.

· A creative and enthusiastic approach both in and out of the nursery classroom.

· Working with parents to ensure the happiness and best academic outcomes for all children.

What we offer:

1. Excellent remuneration package which includes competitive tax-free salary.

2. Air-Ticket and paid vacations as per companies policy.

3. Medical insurance for self as per company policy.

4. Training will be provided in line with MOE requirements and continuous professional development.

6. A fantastic work environment, with plenty of support, mentoring and direction.

7. Working within a team of highly driven and supportive colleagues.

8. We are committed to developing our staff and run regular professional development workshops to ensure our teachers are equipped to provide students with the best possibly educational experience.

If you truly want to work in a great environment and have got all the above, we would like to hear from you!

Job Type: Full-time

Application Question(s):

Can you join immediately

Full job description
FRONT OFFICE AGENT
The Ned Doha

Doha
0
Full time

Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.


Job Purpose:


We are seeking a diligent and experienced Front Office Agent to join our team at The Ned Doha. As a Front Office Agent at The Ned Doha, you will be the welcoming face of our hotel, responsible for ensuring our guests have a memorable stay. You will manage check-ins and check-outs, address guest inquiries, and provide exceptional service throughout their visit.


Key Responsibilities:


Greet and welcome guests upon arrival and departure with a warm and friendly demeanor.
Handle check-ins and check-outs efficiently, following all procedures and protocols.
Address and resolve guest inquiries, requests, and complaints promptly and professionally.
Maintain up-to-date knowledge of hotel services, amenities, and local attractions to assist guests.
Coordinate with other departments to ensure guest satisfaction and seamless operations.
Process guest payments, manage cash handling, and maintain accurate records.
Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
Uphold The Ned Doha’s standards of excellence and hospitality at all times.

Qualifications:


Previous experience in a similar role within the hospitality industry is preferred.
Excellent communication and interpersonal skills.
Proficiency in hotel management software and front office systems.
Strong organizational skills and attention to detail.
Ability to handle stressful situations calmly and effectively.
Flexibility to work shifts, including evenings, weekends, and holidays.
Fluency in English; knowledge of additional languages is an asset.
A positive attitude and a commitment to providing outstanding guest service.

What’s In It for you?

One of the most iconic places to be and work.
Amazing learning and development program
Discounted rates at The Ned Doha
Fantastic career growth opportunities

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.


Apply today and join us as a Front Office Agent

#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed

Full job description
As an Accounts Clerk, you will play a vital role in supporting the finance department by performing various administrative and clerical tasks related to financial records and transactions. Your attention to detail and accuracy will contribute to the smooth operation of the finance department.

Accurately enter financial transactions and data into the company's financial systems.
Verify the completeness and correctness of financial records.
Maintain organized and up-to-date financial records, including invoices, receipts, and expense reports.
Assist in document management and archiving.
Assist in the processing of supplier invoices and vendor payments.
Verify and match invoices with purchase orders and receiving documents.
Prepare invoice batches for approval and payment.
Monitor and track expenses, ensuring compliance with budgetary limits.
Assist in expense report processing and reimbursement.
Provide support in generating financial reports and summaries as required by the finance team.
Assist in data collection and report preparation.
Provide administrative support to the finance department, including filing, correspondence, and scheduling.
Facilitate communication within the finance department and with other departments as needed.
Operate in a safe and environmentally friendly manner, prioritizing guests' and colleagues' health and safety, as well as environmental conservation.
Adhere to hotel environmental, health, and safety procedures and policies.