Job Purpose
Customer Service Roles



The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.



If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.



We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, marhaba services and Contact Centre.



Experience the excitement of being on the front-line customer-facing roles with dnata, marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals.



Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.



During the hiring process, you can expect:
• Step 1 – Apply
Submit your application and we’ll then send you an email to confirm that we’ve received your application.
• Step 2 – Review
Our Recruitment Team will review your application.
• Step 3 – Video Interview and Assessment
If you’re shortlisted for the role, we’ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
• Step 4 – Offer


If successful, we’ll notify you an offer of employment which will include the benefits package for your role.




Qualifications & Experience
To be considered for Customer Service roles, you must meet the following requirements:

• Fluency in both spoken and written English
• Fluency in any other language is a plus
• A levels/High School certificate
• Excellent interpersonal and customer service skills
• Willing to work in a shift environment
• PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
• Willing to wear uniform (Front-line customer facing roles)



We have outlined below the specific job details for each of our roles:


I. Customer-facing Roles:



Airport Services Agent (EK/dnata) & marhaba Services Agent



As an Airport Service Agent, you will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.

Our marhaba Services Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether you are a VIP, marhaba client, an unaccompanied minor, or a passenger with special needs, we are dedicated to ensuring that you receive the highest level of care and attention throughout your journey.


II. Back-office Role:



Contact Centre Services Agent
As a Contact Centre Service Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.



Job specific requirements for back-office roles :
• Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, Czech, French, German, Italian, Japanese, Mandarin, Korean.
• Customer and sales focus to provide excellent service and close any sales opportunity. • The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.



Salary & Benefits
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site. By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in.

Noorka Logistics is searching for a detail-oriented Data Entry Executive to join our team in Dubai. This role is crucial in ensuring that our databases are accurate, organized, and up-to-date, supporting smooth operations and data accessibility across the organization.

Key Responsibilities:

Data Entry: Accurately input and update data into company databases, ensuring high levels of accuracy and attention to detail.
Verification and Validation: Review and verify data entries for completeness, consistency, and accuracy, correcting errors as needed.
Data Management: Maintain data integrity and confidentiality, organizing information in a systematic and accessible manner.
Documentation Support: Support the documentation team by organizing and archiving digital and physical records, ensuring proper labeling and easy retrieval.
Reporting: Generate and distribute daily, weekly, or monthly reports as required, providing critical data insights for various departments.
Compliance and Quality Control: Adhere to data entry guidelines and quality standards to maintain high data accuracy and compliance.
Coordination: Coordinate with various departments to gather and input necessary information, ensuring data consistency across all platforms.
Support: Assist with administrative tasks as required, providing general support to the office operations team.
Qualifications:

High school diploma or equivalent; additional certifications in data entry or office administration are a plus.
Proven experience in data entry or similar administrative roles, preferably in logistics or related industries.
Proficiency in Microsoft Office Suite (Excel, Word) and data management software.
Strong attention to detail and organizational skills.
Good communication skills and the ability to work collaboratively within a team.
Ability to prioritize tasks and work efficiently under tight deadlines.
Join Noorka Logistics as a Data Entry Executive in Dubai and play an integral role in ensuring data accuracy and efficiency in our daily operations. We value detail-oriented professionals committed to excellence and precision in every task.

Key Responsibilities:

Record daily financial transactions and maintain accurate records.
Assist in preparing invoices, payments, and financial reports.
Verify and reconcile financial data.
Support the accounting team with month-end and year-end processes.
Handle general administrative tasks as needed in the finance department.
Qualifications:

High school diploma or equivalent; a degree in accounting or finance is a plus.
Experience in bookkeeping or an accounting role is advantageous.
Proficiency in accounting software and Microsoft Excel.
Strong numerical and analytical skills.
Attention to detail and accuracy in financial documentation.
Job Type: Full Time
Job Location: Dubai

Responsibilities:

Welcome and direct visitors, parents, and students courteously.
Answer phone calls, respond to emails, and handle inquiries.
Schedule appointments and maintain a log of visitor records.
Assist with administrative tasks, including data entry and file organization.
Support teachers and school staff with requests as needed.
Requirements:

Prior experience as a receptionist or in a similar administrative role.
Excellent communication and multitasking skills.
Basic computer proficiency in MS Office.
A friendly, approachable demeanor and the ability to handle sensitive information with confidentiality.
Job Type: Full Time
Job Location: Dubai

Responsibilities:

Manage office communications, including handling phone calls, emails, and messages.
Organize and maintain filing systems, both electronic and physical.
Order and restock office supplies, ensuring all departments have necessary materials.
Assist with data entry, photocopying, scanning, and other clerical duties.
Coordinate and schedule meetings, appointments, and travel arrangements.
Provide support to various departments as needed, contributing to a smooth workflow.
Requirements:

Proven experience in an administrative or office support role.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong organizational and multitasking abilities.
Excellent communication skills and a proactive approach to tasks.
Ability to work well independently and as part of a team.
Job Type: Full Time
Job Location: Dubai

Key Responsibilities:

Answer phone calls, respond to emails, and greet visitors.
Prepare and manage documents, reports, and office records.
Assist in scheduling meetings and managing office calendars.
Organize office supplies and inventory.
Support various administrative tasks as directed by management.
Qualifications:

High school diploma; an associate’s degree is a plus.
Experience in an administrative or clerical role.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Strong organizational and multitasking abilities.
Excellent written and verbal communication skills.
Job Type: Full Time
Job Location: Dubai

Key Responsibilities:

Assist teachers with classroom tasks and student supervision.
Organize materials and supplies for lessons and events.
Help students with their learning activities and provide additional support as needed.
Ensure the classroom and school environment is safe and clean.
Assist with school events and activities when required.
Qualifications:

High school diploma or equivalent.
Experience working in an educational setting is beneficial.
Patience, empathy, and effective communication skills.
Ability to work well in a team environment.
Basic first-aid knowledge is a plus.
Job Type: Full Time
Job Location: Dubai

Key Responsibilities:

Operate the cash register and process customer purchases accurately.
Provide customer assistance and answer questions about store products.
Maintain a clean and organized checkout area.
Ensure proper bagging and handling of products.
Address any checkout or payment issues in a professional manner.
Qualifications:

High school diploma or equivalent.
Previous experience in a retail or cashier role is preferred.
Good math and cash handling skills.
Strong customer service and interpersonal skills.
Ability to stand for extended periods and handle repetitive tasks.
Job Type: Full Time
Job Location: Dubai

Key Responsibilities:

Assist passengers with check-in, boarding, and luggage handling.
Provide accurate information and support to travelers.
Follow safety and security guidelines throughout the airport.
Collaborate with other airport departments for efficient operations.
Respond to passenger inquiries and assist with mobility needs.
Qualifications:

High school diploma or equivalent.
Previous airport, customer service, or logistics experience is an advantage.
Ability to work flexible shifts, including weekends and holidays.
Strong communication skills and a customer-oriented mindset.
Capacity to work in a fast-paced, physically active environment.
Job Type: Full Time
Job Location: Dubai