Full job description
Introduction:
At SOS, we strive for exceptional customer satisfaction. We're seeking an experienced Tele-sales Team Leader to lead our team of tele-sales executives, driving sales growth, and fostering strong customer relationships.
Objectives:
- Exceed monthly/quarterly sales targets through strategic team leadership.
- Develop and implement effective sales strategies, aligning with company objectives.
- Ensure seamless customer engagement, resolving complex issues promptly.
- Mentor and train tele-sales executives to enhance performance and skills.
Responsibilities:
- Lead and manage a team of tele-sales executives, monitoring performance and providing feedback.
- Analyze sales trends, identifying opportunities for growth and improvement.
- Conduct regular team meetings, training sessions, and performance reviews.
- Address customer complaints and escalate issues to senior management when necessary.
- Develop and maintain reports on sales performance, customer feedback, and market trends.
Required Skills
- 2+ years of experience as a Tele-sales Team Leader or similar role.
- Proven track record of meeting sales targets and leading high-performing teams.
- Fluency in English.
- Excellent communication, leadership, and problem-solving skills.
- Proficient in MS Office and CRM software.
Preferred Skills and Qualifications:
- Bachelor's degree in Business Administration, Marketing, or related field.
- Experience with sales analytics and performance management tools.
Compensation & Benefits:
- Market Competitive Salary, 60K-75K.
Timings/Location
2pm-9pm (Employee should be able to deal with flexible shift timings (Noon/Night timings)),
6 days a week (Mon-Sat)
Reliably commute or planning to relocate before starting work, (to Bahira Town, Phase 7, Rwp)
Additional Responsibilities:
Conduct interviews and participate in hiring processes for tele-sales executives.
Collaborate with senior management to develop sales strategies and policies.
Stay updated on industry trends, competitor activity, and market developments.
Job Type: Full-time
Pay: Rs60,000.00 - Rs75,000.00 per month
