Job description:
Technical Support Services for an IT Company
- Installs, modifies, and makes minor repairs to computer hardware and software systems.
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Maintains system functionality by testing computer components. Helps design and implement networks.
- Consults with users to determine appropriate hardware and software needs and assists in placing orders.
- Maximizes computer systems capabilities by studying technical applications and making recommendations.
- Tests compatibility of new programs with existing ones.
- Gathers data to identify and evaluate technical purchasing options.
- Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
- Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
- Installs software and necessary applications for workflow.
- Trains users on new software in person or through a variety of tutorial channels, including self- guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
- Maintains system capability by testing computer components.
- Carries out software, network, and database performance tuning.
- Documents hardware and software updates.
- Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
- Prepares reference material for users by drafting operation instructions.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience in a technical support role, preferably in an IT company.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Excellent problem-solving skills and the ability to troubleshoot technical issues.
- Outstanding communication skills, both verbal and written, with a customer-centric approach.
- Experience with remote support tools and ticketing systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are a plus.
- Fluency in English is required; knowledge of Arabic is an advantage.
- Strong organizational skills and attention to detail, with a commitment to achieving high levels of customer satisfaction.
About the Company
Talent Arabia is a professional staffing, recruitment, digital marketing, website design, development and training company. We provide time bound, cost effective and value-added services for technology innovative business solutions that require specialized domain expertise.
Our Vision
We at Talent Arabia are not just service provider, we are problem solvers. We are your go to company for web development, recruitment, outsourcing and trainings. If you are stuck and looking for a solution we are the right match.
Our Goal
Our goal is to add value to your business by helping and providing solutions to your needs in recruitment, outsourcing, web/SaaS development, digital marketing, corporate and individual trainings.
Our Values
Our governance is simple, flexible, and focused on providing end results to our clients. We value our customer relationships and take extra steps to ensure that our customers are always satisfied.
