Key Responsibilities….

Provide helpdesk support to all customers & colleagues.
Taking ownership for the service desk ticketing queue by troubleshooting and/or escalating incidents to the relevant senior engineers
Work to Service level agreements (SLA)
Setting up user accounts in AD
Configuring hardware such as laptops & desktops & mobile phones & printers
Being the first point of contact for customers seeking technical assistance
Keeping customers regularly informed of the progress on the ticket
Install, configure, upgrade, and relocate PC hardware, software and print devices
Qualifying and documenting the issues raised by customers
Responsible for handling support of service requests which relate to all technology including workstations, servers, printers, networks, and vendor specific hardware and software
Key skills are as follows….

Windows OS and Windows server administration & support
Active Directory Administration
Prioritise own workload to address incoming issues by priority level
Good troubleshooting skills
Strong communication and customer service skills
Ability to quickly learn new applications and technologies
Basic administration of virtual environment (VMware)
Basic understanding of the backup technologies
Full UK Driving licence needed
Desirable skills….

VMware knowledge
Veeam
Intune
SharePoint
Teams
M365
The Company

With over 100 years of combined experience in the contract interiors sector, together Gerflor and Gradus have built an unrivalled reputation for quality and service.

Gerflor is recognised as a specialist and a world leader in resilient flooring solutions. The group creates, manufactures and markets innovative, design-led and eco responsible solutions for flooring and complementary interior wall finishes. As a leading vinyl & linoleum flooring manufacturer they are already well-established in more than 100 countries worldwide.

Gradus Ltd (a Gerflor company) are market leading manufacturers of commercial flooring accessories, entrance matting, wall protection and specialist LED lighting systems. Our attention to detail, forward thinking and passion for improvement has led to our success and leading market share in the UK and operation in International markets.

Our companies provide a complete solution for Architects and Specifiers, Contractors and Building Owners, spanning multiple market sectors including Commercial Office, Education, Healthcare, Residential, Retail, Leisure & Hospitality. Why not check out some high-profile projects on our websites: www.gradus.com & www.gerflor.co.uk