Job Overview: We are seeking an experienced IT Support Specialist to join our dynamic and fast-paced advertising agency. The ideal candidate will have extensive knowledge of Mac systems, as well as proficiency in managing PC and Linux environments. You will be responsible for maintaining the agency's IT infrastructure, resolving technical issues, and ensuring seamless operations across all departments. This role requires someone who is adaptable, solutions-focused, and thrives in a high-pressure, fast-moving environment.



Key Responsibilities:




Mac, PC & Linux Support: Provide comprehensive support for Mac, PC, and Linux users, including hardware and software troubleshooting, system updates, and performance optimization.

IT Infrastructure Management: Manage and maintain the agency’s IT infrastructure, including network (Wi-Fi), servers, and VPNs, ensuring continuous and secure connectivity.

Troubleshooting & Issue Resolution: Diagnose and resolve hardware, software, and connectivity issues across Mac, PC, and Linux platforms, including Wi-Fi, printer connections, email setup, and login/authentication issues.

Printer & Peripheral Setup: Ensure that all printers and peripheral devices are properly configured and operational. Troubleshoot issues as they arise.

Email & Communication Systems: Administer and troubleshoot email systems (e.g., Office 365 or Google Workspace), including issues related to login, email synchronization, and spam filters.

User Account Management: Manage user accounts, permissions, and security settings across different platforms (Mac, PC, Linux, email accounts, cloud storage services, etc.).

Software Support: Support the installation and use of creative software commonly used in an advertising agency, such as Adobe Creative Cloud, project management tools, and other industry-specific applications, across all platforms.

Proactive IT Maintenance: Regularly update and maintain security protocols, perform system backups, and ensure software and hardware compliance with agency standards.

Vendor Coordination: Liaise with third-party vendors to resolve issues with software, hardware, or other services the agency relies on.

Documentation & Training: Document IT processes and provide training sessions for team members to enhance their technical proficiency and reduce recurring issues.



Qualifications:




Experience: Minimum 3-5 years of IT support experience in a fast-paced environment, preferably in an advertising or creative agency.

Mac Expertise: Advanced knowledge of macOS troubleshooting, configuration, and optimization. Experience supporting Apple hardware (iMacs, MacBooks, etc.).

PC & Linux Proficiency: Solid experience in troubleshooting, managing, and maintaining PC and Linux systems.

General IT Knowledge: Proficiency in resolving common IT issues related to Wi-Fi, printers, email systems, and user authentication.

Networking: Understanding of basic networking concepts (IP addresses, DNS, DHCP) and experience managing small to mid-sized networks.

Communication: Excellent communication skills and the ability to explain complex IT issues in simple terms.

Problem-solving: Strong troubleshooting skills with a proactive, solution-driven approach.

Multitasking: Ability to manage and prioritize multiple technical issues in a high-pressure, fast-moving environment.

Certifications (preferred but not required): Apple Certified Support Professional (ACSP), CompTIA A+, Linux+ or relevant IT certifications.

Additional Information:
The candidate must have a positive, can-do attitude, a passion for learning new skills, and be willing to commit to the company long-term.
Additional responsibilities and tasks can be added at any time according to the needs of the business
Interested candidates are invited to submit their resume and a cover letter explaining their suitability for the role.
Only the successful candidates will be contacted. Good Luck!