Job Summary:

As an IT Help Desk Technician, your role is pivotal in ensuring the efficiency of our IT systems. You will provide front-line technical support, assist users in resolving IT-related issues, and collaborate with our IT team to uphold our IT standards.

Key Responsibilities:

Create and manage tickets in the ticketing system.
Assist with hardware and software inventory management.
Serve as the first contact with end-users who need technical assistance via the phone or email
Receive, respond to, and resolve IT support requests through various channels, maintaining a high level of professionalism.
Perform troubleshooting using different diagnostic techniques.
Offer guidance and support to end-users regarding software applications and system functionality.
Facilitate user account setup, including email and access permissions.
Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
Perform regular maintenance and updates for workstations and laptops.
Qualifications:

Bachelor's degree in a relevant field is a plus.
A+ or other IT certification is a plus.
Proven experience in a help desk or technical support position.
Proficiency in Windows and Mac operating systems.
Knowledge of Microsoft Office 365, and common software applications.
Familiarity with basic networking, hardware, and software troubleshooting.
The ability to work both independently and within a team.
Strong problem-solving capabilities and critical thinking.