Employer: Wirral Metropolitan Borough Council
Salary: Volunteer - Unpaid
Location: Wirral
Contract: Voluntary
Working Pattern: Flexible Hours/Part Time
Hours: Various hours.
DBS Check: Yes
Closing Date: 30/11/2024 at 23:59
Reference: NS/24/296758
The Council is seeking enthusiastic, committed individuals who would like to volunteer and support the staff with a number of roles.

IT
Family History
If you wish to apply for this role please download and complete the below Volunteer Application form and send to libraryvolunteers@wirral.gov.uk

Should you wish to discuss informally, please contact Elaine Wilson via email: elainewilson@wirral.gov.uk

Key Responsibilities….

Provide helpdesk support to all customers & colleagues.
Taking ownership for the service desk ticketing queue by troubleshooting and/or escalating incidents to the relevant senior engineers
Work to Service level agreements (SLA)
Setting up user accounts in AD
Configuring hardware such as laptops & desktops & mobile phones & printers
Being the first point of contact for customers seeking technical assistance
Keeping customers regularly informed of the progress on the ticket
Install, configure, upgrade, and relocate PC hardware, software and print devices
Qualifying and documenting the issues raised by customers
Responsible for handling support of service requests which relate to all technology including workstations, servers, printers, networks, and vendor specific hardware and software
Key skills are as follows….

Windows OS and Windows server administration & support
Active Directory Administration
Prioritise own workload to address incoming issues by priority level
Good troubleshooting skills
Strong communication and customer service skills
Ability to quickly learn new applications and technologies
Basic administration of virtual environment (VMware)
Basic understanding of the backup technologies
Full UK Driving licence needed
Desirable skills….

VMware knowledge
Veeam
Intune
SharePoint
Teams
M365
The Company

With over 100 years of combined experience in the contract interiors sector, together Gerflor and Gradus have built an unrivalled reputation for quality and service.

Gerflor is recognised as a specialist and a world leader in resilient flooring solutions. The group creates, manufactures and markets innovative, design-led and eco responsible solutions for flooring and complementary interior wall finishes. As a leading vinyl & linoleum flooring manufacturer they are already well-established in more than 100 countries worldwide.

Gradus Ltd (a Gerflor company) are market leading manufacturers of commercial flooring accessories, entrance matting, wall protection and specialist LED lighting systems. Our attention to detail, forward thinking and passion for improvement has led to our success and leading market share in the UK and operation in International markets.

Our companies provide a complete solution for Architects and Specifiers, Contractors and Building Owners, spanning multiple market sectors including Commercial Office, Education, Healthcare, Residential, Retail, Leisure & Hospitality. Why not check out some high-profile projects on our websites: www.gradus.com & www.gerflor.co.uk

Job Overview: We are seeking an experienced IT Support Specialist to join our dynamic and fast-paced advertising agency. The ideal candidate will have extensive knowledge of Mac systems, as well as proficiency in managing PC and Linux environments. You will be responsible for maintaining the agency's IT infrastructure, resolving technical issues, and ensuring seamless operations across all departments. This role requires someone who is adaptable, solutions-focused, and thrives in a high-pressure, fast-moving environment.



Key Responsibilities:




Mac, PC & Linux Support: Provide comprehensive support for Mac, PC, and Linux users, including hardware and software troubleshooting, system updates, and performance optimization.

IT Infrastructure Management: Manage and maintain the agency’s IT infrastructure, including network (Wi-Fi), servers, and VPNs, ensuring continuous and secure connectivity.

Troubleshooting & Issue Resolution: Diagnose and resolve hardware, software, and connectivity issues across Mac, PC, and Linux platforms, including Wi-Fi, printer connections, email setup, and login/authentication issues.

Printer & Peripheral Setup: Ensure that all printers and peripheral devices are properly configured and operational. Troubleshoot issues as they arise.

Email & Communication Systems: Administer and troubleshoot email systems (e.g., Office 365 or Google Workspace), including issues related to login, email synchronization, and spam filters.

User Account Management: Manage user accounts, permissions, and security settings across different platforms (Mac, PC, Linux, email accounts, cloud storage services, etc.).

Software Support: Support the installation and use of creative software commonly used in an advertising agency, such as Adobe Creative Cloud, project management tools, and other industry-specific applications, across all platforms.

Proactive IT Maintenance: Regularly update and maintain security protocols, perform system backups, and ensure software and hardware compliance with agency standards.

Vendor Coordination: Liaise with third-party vendors to resolve issues with software, hardware, or other services the agency relies on.

Documentation & Training: Document IT processes and provide training sessions for team members to enhance their technical proficiency and reduce recurring issues.



Qualifications:




Experience: Minimum 3-5 years of IT support experience in a fast-paced environment, preferably in an advertising or creative agency.

Mac Expertise: Advanced knowledge of macOS troubleshooting, configuration, and optimization. Experience supporting Apple hardware (iMacs, MacBooks, etc.).

PC & Linux Proficiency: Solid experience in troubleshooting, managing, and maintaining PC and Linux systems.

General IT Knowledge: Proficiency in resolving common IT issues related to Wi-Fi, printers, email systems, and user authentication.

Networking: Understanding of basic networking concepts (IP addresses, DNS, DHCP) and experience managing small to mid-sized networks.

Communication: Excellent communication skills and the ability to explain complex IT issues in simple terms.

Problem-solving: Strong troubleshooting skills with a proactive, solution-driven approach.

Multitasking: Ability to manage and prioritize multiple technical issues in a high-pressure, fast-moving environment.

Certifications (preferred but not required): Apple Certified Support Professional (ACSP), CompTIA A+, Linux+ or relevant IT certifications.

Additional Information:
The candidate must have a positive, can-do attitude, a passion for learning new skills, and be willing to commit to the company long-term.
Additional responsibilities and tasks can be added at any time according to the needs of the business
Interested candidates are invited to submit their resume and a cover letter explaining their suitability for the role.
Only the successful candidates will be contacted. Good Luck!

Job Summary:

As an IT Help Desk Technician, your role is pivotal in ensuring the efficiency of our IT systems. You will provide front-line technical support, assist users in resolving IT-related issues, and collaborate with our IT team to uphold our IT standards.

Key Responsibilities:

Create and manage tickets in the ticketing system.
Assist with hardware and software inventory management.
Serve as the first contact with end-users who need technical assistance via the phone or email
Receive, respond to, and resolve IT support requests through various channels, maintaining a high level of professionalism.
Perform troubleshooting using different diagnostic techniques.
Offer guidance and support to end-users regarding software applications and system functionality.
Facilitate user account setup, including email and access permissions.
Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
Perform regular maintenance and updates for workstations and laptops.
Qualifications:

Bachelor's degree in a relevant field is a plus.
A+ or other IT certification is a plus.
Proven experience in a help desk or technical support position.
Proficiency in Windows and Mac operating systems.
Knowledge of Microsoft Office 365, and common software applications.
Familiarity with basic networking, hardware, and software troubleshooting.
The ability to work both independently and within a team.
Strong problem-solving capabilities and critical thinking.

Number of Positions:1
Contract Type:Permanent
Salary:Competitive Salary
Working Hours:40
Location:Riyadh
Job Category:IT
Business Unit:Middle East
Discipline:IT

Your key duties

We are seeking a highly motivated and well-educated IT Graduate to join our prestigious team in Dubai, to work on some of the world’s best and most complex projects.


Assist in the setup, configuration, and maintenance of IT hardware and software.
Provide technical support to end-users, resolving hardware and software issues.
Participate in IT projects, including system upgrades and new technology implementations.
Collaborate with IT team members to ensure seamless IT service delivery.
Document IT procedures and create user guides.
Stay current with emerging IT trends and technologies.

Your skills and experience

Bachelor’s degree in Information Technology, Computer Science, or a related field from a recognized university.
Basic knowledge of IT systems, networks, and software applications.
Proficiency in Microsoft Office Suite and common IT tools.
Strong problem-solving and analytical skills.
Good communication and teamwork abilities.
Eagerness to learn and adapt in a fast-paced environment.


What we offer you

Bring your knowledge and expertise to one of the world’s most respected consultancies.
Hybrid working arrangements
Attractive salary and benefits package
A strong commitment to your continuous development. Whatever stage in your career, we have a learning and development programme that will enable and empower you
Entitlement to two memberships to professional bodies or subscriptions
An international culture that wherever your career takes you at Buro Happold, you won’t be far from the exceptional.


At Buro Happold, everyone else’s extraordinary is just our everyday. Apply today and be a part of our legacy.

A place for everyone

Buro Happold values individual's flexible approaches to working patterns as an important part of the way you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers.

Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds and experiences that shape us. Appreciating each other’s differences is key, we want employees to feel they don’t have to mask elements of their identity to thrive.

We are working to change the lack of representation of marginalised groups in the built environment and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing difference allows us to develop the most innovative and elegant solutions.

Please let us know if there are any adjustments, we could make to the application process to make it easier and more comfortable for you. Contact recruitment@burohappold.com so we can work with you to support you throughout your application.

Avamels Printing Solutions is looking for a meticulous and efficient Data Entry Executive to join our Riyadh team. This role is crucial for maintaining accurate records and ensuring our databases reflect the latest operational data to support decision-making and smooth workflow processes.

Key Responsibilities:

Data Entry: Accurately enter and update information in company databases and systems, ensuring data is current and accessible.
Data Verification: Regularly review data entries for accuracy and completeness, cross-referencing information with source documents as needed.
Record Maintenance: Maintain organized digital and physical records of data sources, including invoices, client details, and project specifications.
Reporting: Generate reports based on entered data to support various departments, ensuring information is presented clearly and accurately.
Documentation: Assist in the documentation of data entry processes, making it easier for team members to follow standard procedures.
Collaboration: Work closely with other departments to confirm data requirements and resolve any discrepancies or missing information.
Confidentiality: Handle sensitive information with care, following data protection protocols and maintaining strict confidentiality.
Required Skills and Qualifications:

Education: High school diploma or equivalent; a diploma in Business Administration, IT, or related field is preferred.
Attention to Detail: Strong accuracy in data entry and record-keeping, with a focus on minimizing errors.
Technical Skills: Proficient in Microsoft Office, especially Excel, and experience with data management software.
Organizational Skills: Ability to manage multiple tasks effectively, prioritize workload, and meet deadlines.
Communication Skills: Good written and verbal communication skills for coordinating with team members and reporting.
Preferred Qualifications:

Experience: Previous experience in data entry, administrative support, or a similar role.
Problem Solving: Ability to identify and address data inconsistencies, ensuring clean, reliable records.
Avamels Printing Solutions values accuracy and efficiency, and as a Data Entry Executive in our Riyadh office, you’ll play a key role in maintaining these standards across our data management processes. If you are detail-oriented and looking to contribute to a dynamic team, we would love to hear from you!

Job Purpose
Customer Service Roles



The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.



If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.



We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, marhaba services and Contact Centre.



Experience the excitement of being on the front-line customer-facing roles with dnata, marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals.



Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.



During the hiring process, you can expect:
• Step 1 – Apply
Submit your application and we’ll then send you an email to confirm that we’ve received your application.
• Step 2 – Review
Our Recruitment Team will review your application.
• Step 3 – Video Interview and Assessment
If you’re shortlisted for the role, we’ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
• Step 4 – Offer


If successful, we’ll notify you an offer of employment which will include the benefits package for your role.




Qualifications & Experience
To be considered for Customer Service roles, you must meet the following requirements:

• Fluency in both spoken and written English
• Fluency in any other language is a plus
• A levels/High School certificate
• Excellent interpersonal and customer service skills
• Willing to work in a shift environment
• PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
• Willing to wear uniform (Front-line customer facing roles)



We have outlined below the specific job details for each of our roles:


I. Customer-facing Roles:



Airport Services Agent (EK/dnata) & marhaba Services Agent



As an Airport Service Agent, you will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.

Our marhaba Services Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether you are a VIP, marhaba client, an unaccompanied minor, or a passenger with special needs, we are dedicated to ensuring that you receive the highest level of care and attention throughout your journey.


II. Back-office Role:



Contact Centre Services Agent
As a Contact Centre Service Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.



Job specific requirements for back-office roles :
• Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, Czech, French, German, Italian, Japanese, Mandarin, Korean.
• Customer and sales focus to provide excellent service and close any sales opportunity. • The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.



Salary & Benefits
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site. By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in.

Noorka Logistics is searching for a detail-oriented Data Entry Executive to join our team in Dubai. This role is crucial in ensuring that our databases are accurate, organized, and up-to-date, supporting smooth operations and data accessibility across the organization.

Key Responsibilities:

Data Entry: Accurately input and update data into company databases, ensuring high levels of accuracy and attention to detail.
Verification and Validation: Review and verify data entries for completeness, consistency, and accuracy, correcting errors as needed.
Data Management: Maintain data integrity and confidentiality, organizing information in a systematic and accessible manner.
Documentation Support: Support the documentation team by organizing and archiving digital and physical records, ensuring proper labeling and easy retrieval.
Reporting: Generate and distribute daily, weekly, or monthly reports as required, providing critical data insights for various departments.
Compliance and Quality Control: Adhere to data entry guidelines and quality standards to maintain high data accuracy and compliance.
Coordination: Coordinate with various departments to gather and input necessary information, ensuring data consistency across all platforms.
Support: Assist with administrative tasks as required, providing general support to the office operations team.
Qualifications:

High school diploma or equivalent; additional certifications in data entry or office administration are a plus.
Proven experience in data entry or similar administrative roles, preferably in logistics or related industries.
Proficiency in Microsoft Office Suite (Excel, Word) and data management software.
Strong attention to detail and organizational skills.
Good communication skills and the ability to work collaboratively within a team.
Ability to prioritize tasks and work efficiently under tight deadlines.
Join Noorka Logistics as a Data Entry Executive in Dubai and play an integral role in ensuring data accuracy and efficiency in our daily operations. We value detail-oriented professionals committed to excellence and precision in every task.

Key Responsibilities:

Record daily financial transactions and maintain accurate records.
Assist in preparing invoices, payments, and financial reports.
Verify and reconcile financial data.
Support the accounting team with month-end and year-end processes.
Handle general administrative tasks as needed in the finance department.
Qualifications:

High school diploma or equivalent; a degree in accounting or finance is a plus.
Experience in bookkeeping or an accounting role is advantageous.
Proficiency in accounting software and Microsoft Excel.
Strong numerical and analytical skills.
Attention to detail and accuracy in financial documentation.
Job Type: Full Time
Job Location: Dubai